
Dr Rachel Bertram (She/Her)
Qualifications
PhD (Evaluation, Management), University of Technology Sydney
M.Management (Community & Not-for-Profit Studies), University of Technology Sydney
B.Science (Psychology & Economic Geography), University of Sydney
B. Arts (World Religion), University of Sydney
A social impact evaluator, lecturer, and researcher working at the intersection of community wisdom, systems change, and values-based practice.
For over a decade, I’ve partnered with not-for-profits, universities, and community leaders across Australia to strengthen ethical and community-led approaches to social impact strategy. I work with organisations and communities to align values with practice, measure their impact, strengthen accountability, and build systems that care for both people and place.
I specialise in participatory and relational evaluation practices designed for complex and sensitive contexts—where lived experience, institutional dynamics, and power shape both the problem and the possibility for change. This includes national work on bystander action and victim-survivor support, where I examine how institutional conditions shape outcomes and identify where meaningful change is possible.
My career began in international development, working across gender equity, supply chains, and community-based programs addressing violence and poverty. These experiences shaped my commitment to approaches that centre community knowledge and challenge extractive or top-down models of change.
To deepen my understanding of how systems both enable and constrain progress, I completed a Master of Management (Community and Not-for-Profit) at the University of Technology Sydney, followed by a PhD in Social Impact Evaluation. My doctoral research explored how ecological and spiritual knowledge can expand evaluation theory and practice.
At UTS, I co-founded and led the Social Impact Toolbox—translating research into practical tools used across the sector—and worked as an evaluator within the Centre for Social Justice & Inclusion, contributing to the development of Australia’s first university-wide social impact framework. I continue to teach in postgraduate programs at the National Institute of Dramatic Art. I have designed and delivered postgraduate subjects including social impact evaluation, NFP theory, volunteer management, management consulting, resource mobilisation, and fundraising.
I currently co-lead the Bystander Ally Project, a national research and evaluation initiative strengthening institutional responses to gender-based violence. I examine how institutions respond to harm in practice, and where gaps between policy, organisational culture, and lived experience persist. I have also served on the UTS Gender-Based Violence Steering Committee.
My broader research focuses on how institutions can respond to harm more effectively, and how evaluation can support more just, relational, and accountable systems to improve victim-survivor outcomes.
As a consultant, facilitator, and speaker, I work with leaders navigating complex social issues, supporting them to make decisions that are both evidence-informed and values-led. I work across universities, government, and the not-for-profit sector to design systems capable of responding to complexity with integrity.
I’ve been recognised with the UTS Business Award for External Engagement, the Mark Lyons Scholarship for Not-for-Profit and Social Enterprise Management, a Research Excellence Scholarship for my doctoral work, and an Order of Australia Certificate of Commendation for community service.